Privacy policy

PRIVACY POLICY

Last updated: May 2026

This Privacy Policy describes how SURRON ARC (“we”, “our”, “us”) collects, uses and protects your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit our website or place an order, we may collect certain information including:

Personal Information

Full name
Billing address
Email address
Payment information
IP address
Device and browser information

Order Information

When making a purchase, we may collect:

Products purchased
Transaction details
Payment confirmation
Order history

Technical Information

We may automatically collect:

Browser type
Device type
Time zone
Pages visited
Website interactions
Referral source

2. HOW WE USE YOUR INFORMATION

We use collected information to:

Process and fulfill orders
Deliver purchased products or services
Provide customer support
Communicate regarding purchases
Improve our website and services
Prevent fraud or unauthorized transactions
Analyze website performance
Comply with legal obligations

We may also use your information for internal analytics and website optimization.

3. DIGITAL PRODUCT DELIVERY

If you purchase digital products from SURRON ARC, your email address may be used to:

Deliver digital products
Send access instructions
Provide updates related to your purchase
Verify order ownership

Customers are responsible for providing accurate contact information.

4. PAYMENT INFORMATION

Payments are securely processed through third-party payment providers.

SURRON ARC does not store full payment card details on its servers.

Payment providers may independently collect and process your payment information according to their own privacy policies.

5. COOKIES

Our website uses cookies and similar technologies to:

Improve user experience
Remember preferences
Analyze traffic and performance
Support marketing and advertising activities

You may disable cookies through your browser settings, although some parts of the website may not function properly.

6. THIRD-PARTY SERVICES

We may use third-party services including:

Payment processors
Analytics providers
Advertising platforms
Email service providers
Shopify and related integrations

These providers only receive information necessary to perform their services.

We are not responsible for the privacy practices of third-party services.

7. DATA RETENTION

We retain customer information only as long as necessary for:

Order fulfillment
Customer support
Legal obligations
Fraud prevention
Business operations

We may securely delete or anonymize information when no longer required.

8. DATA SECURITY

We take reasonable precautions and use industry-standard measures to protect personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. YOUR RIGHTS

Depending on your jurisdiction, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Withdraw consent where applicable
Request information regarding how your data is processed

To make such requests, contact us using the information below.

10. CHILDREN’S PRIVACY

Our website is not intended for children under the age required by applicable law.

We do not knowingly collect personal information from minors without appropriate authorization.

11. INTERNATIONAL USERS

If you access our website from outside our operating region, your information may be transferred and processed in countries where data protection laws may differ from those in your jurisdiction.

By using our website, you consent to such processing.